When something goes wrong

Try another ordinary webpage. If only one site fails, record its error and review its Site Controls. If Bigfoot features are unavailable but websites load, inspect the Bigfoot connection state. An unavailable network feature does not mean ordinary browsing has failed.

Record the browser version, your operating system, what you did, what you expected, and what happened. Include the exact visible error. Avoid publishing identity backups, passphrases, or private page content in a report.

Choose Help > Collect Diagnostics… and save the report. Collecting it creates a local file; it is not the same as submitting a report. Review what you share and use the contact page to describe the issue.

Preserve useful data and identity backups before attempting a reset or removing an installation. If the browser presents a recovery screen, read the choices carefully. Deleting the only usable identity copy can permanently remove your ability to act through it.